Contact Us
The fastest way to reach us is by email. We aim to respond within 1–2 business days.
Common Questions
How do I book a trip?
Browse listings on the Explore tab, open a trip you're interested in, and tap Book Now. Your card is authorized when you request a booking, but you're only charged once the guide confirms.
When am I actually charged?
A booking request only becomes a real charge once the guide accepts it. If a guide declines, your card is never charged.
How do refunds work?
If you cancel a confirmed (already-charged) booking, the amount is refunded automatically to your original payment method through Stripe.
How do I become a guide?
Open the Guidz tab and follow the application flow — you'll be asked for a few details and a photo ID for manual verification.
How do I message my guide or explorer?
Messaging unlocks automatically once a booking is confirmed. Look for the message icon on the Explore or Guidz tab, or open the booking directly.
How do I delete my account?
Go to Settings and tap Delete Account. This permanently removes your personal information and signs you out everywhere.
Don't see your question here? Just email us — we're a small team and read every message.