This privacy policy applies to the TruGuidz app for mobile devices, together with any related services operated by Robert Long (collectively, the “Application”). Robert Long is hereby referred to as the “Service Provider”.
Information Collection and Use
The Application collects information when you download and use it. This information may include:
- Your device's Internet Protocol address
- Your mobile operating system
- Standard server/hosting logs collected automatically by our infrastructure providers
The Application does not currently use dedicated analytics tools to track which screens you visit or how long you spend on them.
Cookies and Tracking Technologies
TruGuidz does not currently use any third-party analytics or advertising SDKs, cookies, pixels, or similar tracking technologies. If this changes in the future, the Service Provider will update this policy and, where required by applicable law, obtain consent before using non-essential tracking technologies.
Your Rights
You may request access to, correction of, or deletion of your personal data held by the Service Provider. To exercise these rights, or to withdraw consent where processing is based on consent, contact the Service Provider at longrobert346@yahoo.com.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. To exercise your CCPA/CPRA rights, contact the Service Provider at longrobert346@yahoo.com.
The Service Provider may use the information you provide to send important information, required notices, and, where permitted by law, marketing communications.
Personally Identifiable Information Collected
For a better experience while using the Application, the Service Provider may require you to provide certain personally identifiable information, including but not limited to: full name, email address, phone number, profile photo, government-issued photo ID (guide applicants), date of birth or age if visible on that ID, bio/years of experience (guide applicants), messages sent through the app to other users, payment card details (collected and stored by Stripe, not by TruGuidz directly), Stripe Connect account ID (guides), IP address and device data (collected automatically by our hosting infrastructure), and the address of the trip location associated with a booking (this is information entered by guides about where a trip takes place, not a record of your device's location). The information the Service Provider requests will be retained and used as described in this privacy policy.
Information Visible to Other Users
Some information is visible to other users of the Application, not only to the Service Provider and its service providers. This includes: your name and profile photo, your bio and years of experience (guides), listing photos and descriptions (guides), and reviews you write or receive. Payment details, ID documents, phone number, and private messages are never shown to other users.
Third Party Access
The Service Provider works with trusted third-party service providers to operate the Application, including:
- Stripe, which processes payments and guide payouts and receives the personal and payment information necessary to do so (name, email, and payment details).
- Supabase, which hosts the Application's database, authentication, and file storage, and by necessity processes the personal data described in this policy.
These providers do not have an independent use of the information the Service Provider discloses to them and have agreed to adhere to the rules set forth in this privacy statement. Aside from these service providers, the Service Provider does not sell or share your personal information with other third parties, except as described below.
International Data Transfers
The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA). Where applicable law requires safeguards for international transfers, the Service Provider will use appropriate mechanisms:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions or other legally recognized transfer mechanisms
- Your consent, where required and legally permitted
Data protection laws in other countries may differ from those in your jurisdiction. Where required by law, the Service Provider will apply appropriate safeguards and obtain any consent required for the transfer.
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with their trusted service providers who work on their behalf, do not have an independent use of the information the Service Provider discloses to them, and have agreed to adhere to the rules set forth in this privacy statement.
Opt-Out Rights
You can stop further collection of information from your mobile device by uninstalling the Application. Uninstalling will stop the Application from collecting data from your device, but it does not automatically delete information that has already been transmitted to the Service Provider or to third parties.
To request deletion of your personal data, to withdraw consent, or to exercise any of your rights, contact the Service Provider at longrobert346@yahoo.com.
Data Retention Policy
The Service Provider retains personal data based on its necessity for the stated purposes:
- User Provided Data: Retained for the duration of your use of the Application plus 12 months thereafter, unless longer retention is required by law
- Automatically Collected Data: Retained for up to 24 months from collection, unless longer retention is required for legal compliance
- Aggregated and Anonymized Data: Retained indefinitely as it no longer identifies you
- Data required for legal compliance: Retained as long as required by applicable law
You may request deletion of your personal data, subject to any legal obligation to retain it. If you want the Service Provider to delete User Provided Data submitted through the Application, please contact them at longrobert346@yahoo.com. Please note that some User Provided Data may be required for the Application to function properly.
Children
The Application is not intended for children under 13 years of age, or such higher age as required by applicable law. The Service Provider does not knowingly solicit data from children or market the Application to them.
The Service Provider does not knowingly collect personally identifiable information from children. The Service Provider encourages all children to never submit any personally identifiable information through the Application and/or Services. The Service Provider encourages parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personally identifiable information through the Application and/or Services without their permission. If you have reason to believe that a child has provided personally identifiable information to the Service Provider through the Application and/or Services, please contact the Service Provider so that they will be able to take the necessary actions. If you are under 13 years of age, your parent or guardian must provide consent on your behalf where permitted by law.
Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.
Data Breach Notification
If a data breach occurs that affects your personal data, the Service Provider will notify you in accordance with applicable legal requirements, including, where required, providing information about the nature of the breach and the steps being taken to address it.
Changes
The Service Provider may update this Privacy Policy from time to time. The Service Provider will notify you of material changes by posting the updated Privacy Policy with an effective date. Where required by law, the Service Provider will seek your consent to material changes before they take effect.
Previous versions of this Privacy Policy will be maintained and made available upon request by contacting the Service Provider at longrobert346@yahoo.com.
Your Consent
Where processing is based on consent, you provide that consent by affirmatively opting in to the relevant feature or action. You may withdraw consent at any time without affecting processing carried out before withdrawal. Processing based on other lawful bases is carried out as described above.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at longrobert346@yahoo.com.